No. If you would like to change event dates the only way to do that is to have your original order refunded and to purchase new tickets to your preferred date once they go on sale, if availability has not been exhausted.

Yes, please send an email to [email protected] with the subject line 'PARTIAL REFUND 2022'. In the email, please supply your Order ID # and clearly state which tickets (quantity/type) you wish to have refunded. The refunding process will commence from September, and we will email you confirmation when completed.

There is a good chance that upgrading your 2022 tickets will be possible. Please follow the instructions below.

1. Make sure that you click "KEEP TICKETS"  in your Members Area
2. Send an email to [email protected] with the email subject line UPGRADE 2022 TICKETS
3. State your Mission Concert Order ID # and advise your 2022 ticket preferences.
4. We will advise you of the upgrade outcome by email as soon as we are able to.

Please note that upgrade requests will not be actioned or responded to by us, until after the refunding process begins in September 2020.

This may be possible, however, please send an email to [email protected] with the subject line 'NEW SEAT ALLOCATION REQUEST'. In the email, please supply your Order ID # and current seat locations. Approval will be dependent upon ticket availability. 

At this time, we do not know the extent of the refund requests that will be submitted. The 30 day period is the maximum time that you can expect to wait to receive your refund. You may receive the funds earlier. 

Yes. If there is availability after the refund window has closed Concert Club Members will be contacted first and offered an opportunity to purchase tickets before the General Public. 

Ticketmaster will contact you directly regarding your order in due course. 

You will need to take this up with your airline and accommodation provider directly.