Where can I purchase a ticket?
When on sale, tickets are available through this website. We also make an allocation available through Ticketek and TicketDirect outlets and phone rooms. For advance information and updates on ticket sales, why not become a Concert Club member. Register now - it's free.
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Does Concert Club membership "guarantee" my access to purchase tickets?
Mission Concert Club members are given access to tickets prior to public release. There are two purchase periods the first is prior to the artist being announced this is for those members who attend every year. For Concert Club members who prefer to wait for the artist to be announced members are given a second exclusive period to purchase tickets prior to tickets being made available for general sale. We cannot guarantee members that they will be able to purchase the ticket category and number when applying but by being a Concert Club member gives concert patrons the best possible chance of securing the tickets they desire.
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How will I get my tickets?
General Admission tickets and Reserved Seat tickets are provided as Print-At-Home e-Tickets and are available to be named (in the name of the person that will use the ticket to attend the Concert) and downloaded from your secure Concert Club Members Area from the start of August 2009. For more information on how to name and download your e-Tickets, click here.
Platinum, Parking and Prestige Package tickets are mailed via courier to your registered delivery address.
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How do I access my General Admission and Reserved Seat tickets?
General Admission and Reserved Seat tickets are PRINT AT HOME tickets are available to download from your CONCERT CLUB MEMBER'S AREA of our website from 1st August. The tickets will be stored and remain safe and secure for the life of the ticket therefore there is no rush to download.
To Access and Rename you tickets;
1. Log into the Concert Club Members Area using your username and password
2. Click on the 'My Orders' page. (This will show you all of your paid orders)
3. Click on the 'View Order Details' button below the order you wish to view - This page will show you all of your payment information as well as your individual tickets for renaming and downloading.
4. Click on the 'Name Ticket' button next to the ticket you would like to rename. Change the name of the ticket and then press the 'Update Ticket' button.
IMPORTANT:
1. Please ensure that each individual ticket displays the person's NAME who will be using the ticket to gain entry to the Concert.
2. DOWNLOAD your tickets.
3. PRINT your E-tickets using a minimum 300dpi resolution printer, ensuring that the barcode prints properly! They can be printed in black and white, or colour, on standard A4 paper. Once printed, read the terms and conditions.
4. Make sure that each person has their own ticket (and their ID) when attending the event.
5. Do not give copies of your E-ticket to others.
6. Treat an E-ticket like Cash.
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How do I access my Platinum and Prestige Package tickets?
For Platinum and Prestige tickets, your concert package will be delivered to you by courier before the event date. You will be notified of your dispatch date via email, so it is critical that you update your delivery address details in the "My Details" section of your secure Members Area.
As an additional security measure we recommend you personalise each ticket in your booking with the name of the person using the ticket. These items should be attended to by October 1 to ensure accurate dispatch. You will be given the appropriate passes for each person attending. These passes will be your responsibility and a charge will apply for the reissue of lost or damaged passes.
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How do I use my Print-At-Home E-tickets to gain entry to the Event?
On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate.
Make sure that each person you have bought the tickets for has their own ticket when attending the event. You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it.
The E-ticket bearer will be asked to show proof of identification at the gate of the venue to gain entry. Security staff will check that the name on the ticket matches the ID of the person using the ticket to gain entry to the event.
Do not give copies of your E-ticket to others.
Treat an E-ticket like cash.
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How do I use my Platinum or Prestige Hospitality hardcard to gain entry to the Concert?
At arrival on concert day please wear your access Hardcard on entry and present to ticketing staff to be scanned.
NOTE: The ticket bearer may require PROOF OF ID to gain gate entry to the concert.
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How do I access my Mission Concert Merchandise Shop Voucher?
Your PRINT AT HOME voucher is available to download from THE CONCERT CLUB MEMBER'S AREA of our website. Your Voucher will be stored and remain safe and secure for the life of the voucher therefore there is no rush to download. These vouchers can be named and downloaded just like General Admission Concert tickets - for instructions, please click here.
1. Please ensure that each voucher displays the person's NAME who will be using the Voucher to retrieve pre-purchased goods.
2. DOWNLOAD your Voucher.
3. PRINT your Voucher using a minimum 300dpi resolution printer, ensuring that the barcode prints properly! They can be printed in black and white, or colour, on standard A4 paper. Once printed, read the terms and conditions.
4. Do not give copies of your Voucher to others.
5. Treat your Voucher like Cash.
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How can I refund a ticket?
Our Ticketing Terms and Conditions stipulate that no refund or exchange on any ticket or service fee are permitted except in accordance with the applicable laws in the region of purchase. As with all arts events we have a no cancellation terms and conditions of sale policy and our Terms and Conditions also state that the producer may replace the artist at their discretion.
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How do I use my Concert Shop Voucher?
Your shop purchase can be collected from 3:00pm on Concert day by presenting your voucher at The Concert Shop located at the front of the Mission Winery Building.
Should you have any questions please click here to email us.
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Need further help?
If you have been unable to find what you need in the Frequently-Asked-Questions section, and need further help, please complete an online help request by clicking here.
We endeavour to respond to help requests within 24 hours or the next working day.
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