General
Where can I purchase a ticket?
When on sale tickets are available through this website. We also make an allocation available to Ticketek. For advance information and updates on ticket sales, why not become a Concert Club member. Register now - it's free.
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Can I bring Alcohol to the event?
No, you cannot bring alcohol to Mission Concerts.
In 2010 the Napier City Licencing Authority advised SEL and the Mission Estate Winery they will no longer permit concert patrons to bring their own alcoholic beverages to our concert.
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Does Concert Club membership "guarantee" my access to purchase tickets?
Mission Concert Club members are given access to tickets prior to public release. We cannot guarantee members that they will be able to purchase the ticket category and number when applying but by being a Concert Club member gives concert patrons the best possible chance of securing the tickets they desire.
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What time do the reserved on-site car-parks 1, 5 & 6 open?
1:00pm (See event schedule for updates)
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I wish to purchase a Platinum hospitality package, whom should I contact?
Package and booking details are available from the Tickets page on this web site.
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What time will gates open?
3:00pm (See event schedule for updates)
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What time will the concert commence?
Entertainment commences at approximately 3:30pm (See event schedule for updates)
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What time will concert finish?
Approximately 10:30pm (See event schedule for updates)
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Will there be a supporting act?
Yes, (See event schedule for updates)
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Can I bring food and beverages to the concert?
You can bring an unlimited amount of unopened non alcoholic beverages with you.
Yes, you can bring Food for consumption at the concert.
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Bags and Chilly Bins
Bringing a bag or Chilly Bin is handy, It is a good way of carrying your lunch and non-alcoholic beverages and you can also use it to keep your wine cold after purchase but rember don't make it to big or heavy as small luggage trollies or OK but large commercial trolleys are not permitted.
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Can I purchase food and beverages at the Concert?
Yes, vendor information and price lists are available on the Concert Venue / Food and Beverage page of this web site.
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What do I do with my uncollected Beverage or Merchandising Voucher?
If you have unclaimed beverage or merchandise vouchers there are the 4 options available to you. Please see below the options and the associated procedure to claim the redemption or refund.
1. Your coupons are redeemable from the Mission Estate Cellar Door. You can use the coupon to redeem the product, subject to availability, or you can redeem the amount on the coupon as payment towards the purchase of any item at the Cellar Door.
2. The value of your coupons can be redeemed at the Mission Estate Winery Restaurant. Simply email us the following information and a credit voucher will be sent to you along with a bonus 10% on the value from your purchase.
a) Please put “E-COUPON RESTAURANT” in the subject line of the email
b) We need your order ID – That is the order ID associated with the coupon purchase.
c) We also need the barcode of the coupon(s) you wish to have transferred.
3. You can have your 2012 uncollected voucher transferred for collection at our 2013 concert. Simply email us with the following details and replacement 2013 voucher/s to be reissued to your member booking page. Please note the wine vintage may vary and no further fees will apply.
a) Please put “E-COUPON REPLACEMENT” in the subject line of the email
b) We need your order ID – That is the order ID associated with the coupon purchase.
c) We also need the barcode of the coupon(s) you wish to have transferred.
4. You can claim a full refund of uncollected vouchers. To claim a refund please respond in an email to info@missionconcert.co.nz quoting the following information;
A) Please put “E-COUPON REFUND” in the subject line of the email
B) We need your order ID – That is the order ID associated with the coupon purchase.
C) We also need the barcode of the coupon(s) you wish to have refunded.
NOTE - With a refund We will ONLY refund to the credit card that was used to purchase the item(s).
All non collected vouchers must be redeemed or transfered within 9 months of purchase.
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If I hold a general admission ticket, can I bring a chair and sunshade device?
Yes, reasonable outdoor furniture is permitted. Low/sand chairs are recommended, picnic rug, cushion seating and umbrellas are also acceptable. Please consider other concertgoer’s comfort and viewing pleasure.
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Will there be street closures and parking restrictions?
Yes, as with past concerts a Napier Council traffic management plan will be in place. Details are available on the Transport and Parking page of this web site.
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Where can I park?
For reserved holders of Gate 1, 5 or 6 car passes, access will be from 1:00pm. For General Admission ticket holders, parking will be available at Anderson Park. Shuttle bus services are available from Anderson Park. See Transport and Parking page of this web site for details.
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Where can I find information on accommodation?
Information is available on the Accommodation page of this web site.
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What facilities are available for the disabled and people with restricted movement?
Reserved seating and wheelchair positions are available. There is also a reserved wheelchair area for General Admission ticket holders. Access is via sealed, gravel roads and grass paddock. Facilities are limited. Disabled parking application can be found on the Transport & Parking page of this web site.
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Are children allowed?
All ticket holders under the age of 18 must be accompanied by an adult. Children 4 years and over must purchase a ticket. There is no charge or ticket requirement for a child under 4 years of age accompanied by an adult into the General Admission area. All children entering the reserved area with an adult must hold a reserved seat ticket.
Proof of age may be required as a condition of entry.
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What should I wear?
This event is held outdoors so we recommend comfortable clothing and shoes, as well as coats or jackets to keep you warm. Please also consider bottled water and sunscreen as the weather can be warm during the day.
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What if it is raining on Concert Day?
The Mission Concert is an outdoor event and can be affected by the weather. The stage is fully covered but the area for concertgoers is uncovered and open-air. Please note the concert will proceed rain or shine unless the site is deemed by emergency services and concert management to be unsafe . We advise you to come prepared with the appropriate weather gear.
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How can I refund a ticket?
Our Ticketing Terms and Conditions stipulate that no refund or exchange on any ticket or service fee are permitted except in accordance with the applicable laws in the region of purchase. As with all arts events we have a no cancellation terms and conditions of sale policy and our Terms and Conditions also state that the producer may replace the artist at their discretion.
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Need further help?
If you have been unable to find what you need in the Frequently-Asked-Questions section, and need further help, please complete an online help request by clicking here.
We endeavour to respond to help requests within 48 hours or the next working day.
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Other Concert Club Member FAQ's
Please click here for Frequently Asked Questions relating to the Concert Club Members Area.
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How do I enable JavaScript in my browser?
In order to view our website, you will need to have JavaScript enabled in your browser. To do so, please follow the instructions below relating to the web browser you are using.
Internet Explorer (7.0 and 6.0)
- Select 'Tools' from the top menu
- Choose 'Internet Options'
- Click on the 'Security' tab
- Click on 'Custom Level'
- Scroll down until you see section labled 'Scripting'
- Under 'Active Scripting', select 'Enable' and click OK
Mozilla Firefox (2.0)
- Select 'Tools' from the top menu
- Choose 'Options'
- Choose 'Content' from the top navigation
- Select the checkbox next to 'Enable JavaScript' and click OK
Apple Safari (1.0)
- Select 'Safari' from the top menu
- Choose 'Preferences'
- Choose 'Security'
- Select the checkbox next to 'Enable JavaScript'
Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings. Additionally, if your JavaScript setting is set to 'Prompt', you may receive false alarms about potentially dangerous scripts from our site.
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