Why should I become a Concert Club member?
To buy tickets to the Mission Concert via our web site you must register to become a member. Membership is absolutely FREE and the benefits are priceless.
In addition to buying tickets, members are emailed with concert news and dates and artist release information prior to general release, members are entitled to exclusive booking periods prior to tickets being made available to the general public.
Members are also able to apply for disability and commercial parking permits within their secure members area.
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What do I do if I have forgotten my Password?
To login to the secure Members Area you will need your Username and Password. Your Password must contain at least 1 numerical digit, alphabetic characters and be between 6 and 16 characters in total.
If you have forgotten your Password:
- Click on the "Reset Password" button which is located under the "Forgot Your Password" heading on the Members page.
- Enter your Username in the field under the "Reset Your Password" heading and press the "Submit" button. Instructions on how to reset your Password will be sent to the email address associated with your Username.
If when you enter your Username, a message displays that says, “That username doesn't exist, please try another one”, you will need to try again with a different Username or register as a new Member. To do so, simply click on the "Sign Up" button.
At any time, click on the “My Details” button and update your personal contact details if required.
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What do I do if I have forgotten my Username?
To login to the secure Members Area you will need your Username and Password. Your Username is either an email address or a name of at least 6 characters (made up of alphabetic characters and at least one number), without any spaces or symbols.
If you have forgotten your Username:
- Click on the "Get Username?" link which is located under the Member Login area.
- Enter the email address that you provided when you registered as a Member in the field provided under the "Retrieve Your Username" heading and click on the "Submit" button. Your Username and a link to login to the Members Area will then password will be sent to your email address.
If when you enter your email address, a message displays that says, "That email address doesn't exist in our database, please try a different one", you will need to enter a different email address. If you discover you have not registered before, you can register as a new Member by simply clicking on the "Sign Up Today!" or "Join Us Now!" button.
At any time, click on the “My Details” button and update your personal contact details if required.
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How do I update my contact details?
It is critical that you please keep your contact details up to date, so that you keep informed of the latest news and updates, and where you have purchased tickets that will be delivered by mail, you must keep your Delivery Address current.
To update your contact details:
- Logon to your secure Members Area using the Username and Password you signed up with.
- Click on the “My Details” button and update your personal contact details as required.
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Do I need to name my Print-At-Home E-tickets?
As an additional security measure, we require the name of each patron on their Print-At-Home E-tickets. It is your responsibility to name each of your Reserved Seat tickets in the name of the person who will use the tickets to gain entry to the event, BEFORE you download and print the tickets.
NOTE: The ticketholder may require PROOF OF ID to gain gate entry to the concert.
For instructions on how to name your Print-At-Home E-tickets, click here.
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Do I need to name my Reserved Seat tickets?
As an additional security measure, we include the name of each patron on their Reserved Seat tickets. You will be issued with a security wristband, complete with the name of the ticketholder and a unique barcode. Each barcoded wristband can only be scanned at entry ONCE, so it is critical that the ticket is used by the correct person.
It is your responsibility to name each of your Reserved Seat tickets in the name of the person who will use the tickets to gain entry to the event, and that each member of your party has ID that matches the name on the ticket. NOTE: The ticketholder may require PROOF OF ID to gain gate entry to the concert.
For instructions on how to name your Reserved Seat tickets, click here.
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How do I name my ticket/s and personalise my bookings?
If you have purchased more than one ticket, you will need to name the tickets you purchased for the other patrons that will accompany you.
You MUST NAME each ticket, including both Reserved Seats, General Admission tickets and Concert Club Shop vouchers, in the name of the person that will use the ticket to gain entry to the event. If you have purchased E-tickets, this must be done BEFORE you download and print them. Furthermore, the name on the ticket must match the ID of the person using the ticket to gain entry to the event.
To name your ticket/s, login to your Members Area, then:
- Click on the “My Orders” menu
- Click on the “View Order Details” button corresponding to your order/s
- Click on the “Name Tickets” button, for each ticket that you wish to re-name and personalize the ticket for the person who will be using the ticket to gain entry.
- Enter the new ticketholder name in the field provided
- Click the “Name Ticket” button
In the case of E-tickets, once you have named them, you download and print them by either:
- Clicking the "Download Ticket" button next to each individual ticket and then printing (Note: Please make sure your download blocker is not turned on!), or
- Clicking the "Email Tickets" button next to the "Order Description" to have each individual ticket on the order emailed to your registered email address.
To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from - www.adobe.com/products/acrobat/readstep.html
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How do I download my E-tickets?
General Admission Print-At-Home E-tickets are available to download from your secure Members Area. The tickets will be stored and remain safe and secure for the life of the ticket therefore there is no rush to download.
You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it. Furthermore, the name on the ticket must match the ID of the person using the ticket to gain entry to the event.
To name your E-ticket/s, login to your Members Area, then:
- Click on the “My Orders” menu
- Click on the “View Order Details” button corresponding to your order/s
- Click on the “Name Tickets” button, for each ticket that you wish to re-name and personalize the ticket for the person who will be using the ticket to gain entry.
- Enter the new ticketholder name in the field provided
- Click the “Name Ticket” button
Once you have named your E-tickets, you download and print them by either:
- Clicking the "Download Ticket" button next to each individual ticket and then printing (Note: Please make sure your download blocker is not turned on!), or
- Clicking the "Email Tickets" button next to the "Order Description" to have each individual ticket on the order emailed to your nominated email address.
To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from - www.adobe.com/products/acrobat/readstep.html
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How do I print my E-ticket/s in hard copy?
Print your Print-At-Home E-tickets using a minimum 300dpi resolution printer to ensure that the barcode prints properly. They can be printed in black and white, or colour, on standard A4 paper. Once printed, please read the terms and conditions.
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I cannot see my order on the 'My Orders' page. How can I fix this?
Your internet page may be cached - this means that your web browser (e.g. Internet Explorer, Mozilla Firefox) may be opening up an older, static page instead of reloading the newer page with your order in it. You may notice this is the case when you sign in without having to put in your Concert Club username and password and are automatically signed in.
Resolution:
If you are using Internet Explorer
a) Click on 'Tools' in the top right-hand side of Internet Explorer
b) Click on 'Internet Options' at the bottom of the list
c) Under 'Browsing History', click on the 'Delete' button - this will open up another window
d) Select 'Temporary Internet Files' , 'Cookies' and 'History'
e) Click 'Delete'
f) Press 'Ctrl' and 'F5' at the same time to refresh your browser
g) Log out and then log back into your Concert Club
Resolution:
if you are using Mozilla Firefox
a) Click on 'Tools' in the top menu bar
b) Click on 'Clear Private Data'
c) Select 'Cache' and 'Cookies' and 'Browsing History'
d) Click 'Clear Private Data Now'
e) Press 'Ctrl' and 'F5' at the same time to refresh your browser
f) Log out and then log back into your Concert Club
if these methods do not solve the problem and you still cannot see your order, please email by
clicking here.
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How do I use my Print-At-Home E-ticket to gain entry to the event?
On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate.
Make sure that each person you have bought the tickets for has their own ticket when attending the event. You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it.
The E-ticket bearer will be asked to show proof of identification at the gate of the venue to gain entry. Security staff will check that the name on the ticket matches the ID of the person using the ticket to gain entry to the event.
Do not give copies of your E-ticket to others.
Treat an E-ticket like cash.
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Other questions about Membership and the secure Members Area
What are the benefits of becoming a Concert Club Member?
Membership is absolutely FREE and the benefits are priceless. In addition to buying tickets, other benefits of becoming a member include:
1. Members are emailed with concert news and date and artist release information prior to general releas,
2. Members are entitled to exclusive booking periods prior to tickets being made available to the general public
You need to be Member to buy tickets, so keep your Member Details up to date to ensure you don't miss out on any breaking news. Click here to register as a Member now.
Is the Member Area safe and secure?
Yes, the Concert Club Members Area is a password protected environment, and because it is the launchpad from which to buy ticket to events and other goods or merchandise, it features SSL Security protection. If you are concerned that you have lost your password, or wish to change your password, you can reset it at any time.
What is my Username?
Your Username is either an email address or a name of at least 6 characters, made up of alphabetic characters and at least one number, without any spaces or symbols. If you have forgotten your Username, please click on the "Get Username" button which is located in the Member Login area.
When I try to login I receive a message saying I don't have a valid Username
Check that you have entered your Username correctly with no symbols or spaces. If you aren't sure what your Username is, please click on the "Get Username" button which is located in the Member Login area.
When I try to enter my Password it says that it is incorrect
Passwords are case sensitive, so check whether you have the Caps-Lock key on and re-enter your Password. If this still doesn't work or you think you have lost your password, please click on the "Reset Password" button, fill in the Username you registered as a Member with and press "Submit". Instructions on how to reset your Password will be emailed to you.
Why is an email confirmation required after I have registered as a member?
You should receive an email within a few minutes of submitting your online Member registration form. This email includes a link which must be clicked in order to validate your registration. Clicking on this link double-checks that your email address has been correctly recorded and ensures you will receive important news and exclusive offers about the event/s.
When a LOT of people are registering at once it may take up to half an hour to receive the confirmation email. If you do not receive a confirmation email, contact us and we'll ensure your registration is completed!
How do I unsubscribe from the mailing list
Click here to Unsubscribe.
How do I review your Privacy Policy?
Please read our Privacy Policy if you have any concerns regarding the collection of your personal data.
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Need further help?
If you have been unable to find what you need in the Frequently-Asked-Questions section, and need further help, please complete an online help request by clicking here.
We endeavour to respond to help requests within 24 hours or the next working day.
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